Consumers consistently say they want healthier fast-food options, but when it’s time to order, many still choose taste, value, and convenience instead. McDonald’s, for example, no longer even has a salad on the menu because customers simply didn’t buy enough of them to justify the expense. There’s often a disconnect between what people say they
When I first experienced a made-to-order pizza, one where I fully customized my pie and watched it get built, then put into the oven, I thought the concept would upend the takeout pizza market. Very successful for a while, the concept later fell victim to what I think of as “self-serve frozen yogurt syndrome.” It’s
Best Buy (BBY) has spent years trying to shake off a sales slump, and its next leader thinks part of the answer is smaller buildings. Jason Bonfig, who becomes Best Buy’s sixth chief executive on November 1, told CNBC that he wants to open compact stores in towns and neighborhoods that its full-size locations never
Just a few years ago, Chili’s was a brand in trouble. Now, it’s a verified turnaround success story. “Chili’s delivered another strong quarter with industry-leading growth of +9%, rolling the industry-leading growth from last year for a 2-year comp sales growth of +43%,” said Brinker International CEO Kevin Hochman said in the company’s second-quarter earnings
While the main divide in the world of airline choices will often come down to low-cost or mainstream, the hidden third category is the vacation or leisure airline. The term is generally used for airlines whose network is made up primarily of popular holiday, resort or beach destinations. A major example of the holiday airline
The economy has changed Dollar General’ customer base. “We are seeing customer penetration growth across low, middle and high-income segments as customers across all income cohorts seek value at increasing rates,” said CEO Todd Vasos during the chain’s first-quarter earnings call. It’s a shift where wealthier customers have sought out the discount chain, which has
With so much of the reading experience moving from print to digital over the last three decades, even the biggest bookstore and newspaper chains are unable to keep large numbers of brick-and-mortar locations profitable. WH Smith, a major British legacy book and newspaper retailer that was founded by Henry Walton Smith and his wife Anna in
Comcast, which owns Xfinity, is betting big on a slate of generous offers to deter customers from ditching its internet services. In the second quarter of 2026, Comcast lost 167,000 U.S. broadband customers, and revenue in this segment declined by 5.5% year over year, according to its latest earnings report. The losses come as the
A decline in public consumption of alcoholic drinks since the end of the Covid-19 pandemic has been a major factor in declining revenue in the beer, wine, and spirits sectors leading certain companies to file for bankruptcy protection. 128-year-old beer, wine, and spirits distributor Republic National Distributing Company was a major company affected as it
After closing more than two dozen restaurants over the past year, Panera Bread is overhauling its business with menu innovation, restaurant upgrades, and new marketing partnerships as café chains across the industry compete to attract increasingly value-conscious consumers. The company’s latest moves reflect a broader shift taking place across the fast-casual sector. As consumers become